Work Experience:
customer service: 6 years | Administrative Assistance:3 years | microsoft office: 3 YEARS | google workspace: 3 YEARS
Administrative Data Analyst
Arrowhead services | October 2024 - present | Huntsville, AL
Prepare, analyze, and distribute accurate reports on time while maintaining data accuracy in databases and spreadsheets.
Organize and manage both electronic and physical documents, ensuring proper filing and document retrieval.
Provide administrative support, including answering calls, preparing documents, and assisting with various office tasks.
Collaborate with team members to maintain smooth workflow, and utilize Microsoft Suite (Excel, Word, Outlook) for data analysis, document formatting, and communication.
Marketing Administrative Assistant
HomeVisit | July 2021 - OCtober 2024 | Chantilly, VA
Collaborated with Production teams and Realtors to execute successful advertising campaigns.
Assumed a key role in preparing meticulous USPS BMEU documentation, ensuring strict compliance with regulations.
Coordinated closely with Print Team and Delivery Members, ensuring smooth campaign workflows.
Utilize tools such as Google Workspace, Excel, Accuzip, and Home Visit site to proficiently manage databases, spreadsheets, and documents.
Oversaw streamlined document processing and submission between HomeVisit and the United States Postal Service, enhancing workflow efficiency.
Administrative Assistant
Top Golf | august 2024 - OCtober 2024 | Huntsville, AL
Manage office operations, procedures, and supplies.
Handle calls, emails, and correspondence, directing them appropriately.
Prepare and edit documents, reports, and presentations; process refund and receipt requests, and verify paperwork.
Perform HR duties such as interviews, terminations, and individual paperwork.
Police Dispatcher
Alabama A&M University, may 2024 - august 2024 | Huntsville, AL
Efficiently manage emergency and non-emergency calls, dispatching appropriate response units and maintaining clear communication channels.
Coordinate with law enforcement personnel, campus security, and emergency services to ensure the safety and security of university students, faculty, and staff.
Utilize specialized software and systems to monitor campus security cameras, alarms, and access control systems, promptly responding to any potential security threats or incidents.
Administrative Accountant
Stars and Strikes | February 2024 - April 2024 | Huntsville, AL
Utilize ADP software for payroll processing, including data entry, verification, and generating reports.
Manage employee records and benefits administration through ADP, ensuring accuracy and confidentiality.
Proficiently maintain and analyze Excel spreadsheets for various HR tasks, such as tracking attendance, leave balances, and employee expenses.
Department closed due to move to cashless services.
Receptionist
Top Coat Nail Bar | April 2021 - July 2021 | McLean, VA
Offered a warm and welcoming reception to arriving customers, setting a positive tone for their experience.
Effectively addressed inquiries, feedback, and issues through Social Media and telephone channels, ensuring exceptional customer engagement.
Demonstrated strong organizational acumen, adeptly managing client interactions with a professional demeanor.
Skillfully orchestrated the allocation of nail technicians, resulting in seamless customer transitions and adherence to precise appointment timelines.
Employed strategic delegation strategies to enhance customer satisfaction and drive increased sales, bolstering overall business performance.
Team Manager
Panera Bread | October 2020 - April 2021 | Falls Church, VA
ServSafe Manager Certified.
Managed entire cafe operations, overseeing openings, midday shifts, and closures.
Elevated customer service standards, consistently exceeding patron expectations.
Delegated tasks adeptly, optimizing team performance through precise communication.
Streamlined workflow processes, enhancing operational efficiency and collaboration.
Cultivated a customer-focused environment, contributing to the cafe's exceptional reputation.
Master Swimming Coach
freedom aquatic (gmu) | August 2019 - March 2020 | Manassas, VA
Creating unique swimming workouts to efficiently improve the swimming abilities of my swimming students.
Server
Glory Days Grill | August 2018 - October 2020 | Manassas, VA
Server
Oleai Beach Bar and Grill | Summer 2019 | Saipan, MP
Server
Spicy Thai Noodle Place | Summer 2018 | Saipan, MP
Significant Accomplishments:
Historical Technical Advisor
Acted as a Historical Technical Advisor on the film set “Raid Pacific” by Luke Schuetzle
Jarae.CO Archival Research
Provided subject matter expertise and data analysis in various research and organizational topics that include but not limited to the Battle of Saipan, Japanese Armored Tactics, and Japanese Armored Organization.
Research via Japan Center for Asian Historical Records and the National Archives
Published Japanese 9th Tank Regiment Research and a source for books regarding the Battle of Saipan and Japanese Machine gun development and use
Historic Restoration and Preservation Division
Restoration, preservation, and documenting of World War II era monuments and artifacts from the Pacific War
Researching and respecting local and federal laws around such weapons of war.
Project Mariana
A formal database of all known relics, caves, artifacts, and history of Saipan
Reports of relevant history and weapon development history in Saipan
Kuentai/Japan Youth Memorial Association
Repatriation of Japanese and American War Remains in the Pacific, along with the report and documentation of Unexploded Ordnance and war equipment.
Swift Harper Archaeological Resource Consulting
Repatriation of Japanese and American War Remains in the Pacific, along with the report and documentation of Unexploded Ordnance and war equipment.