Work Experience:

customer service: 6 years | Administrative Assistance:3 years | microsoft office: 3 YEARS | google workspace: 3 YEARS

Administrative Data Analyst

Arrowhead services | October 2024 - present | Huntsville, AL

  • Prepare, analyze, and distribute accurate reports on time while maintaining data accuracy in databases and spreadsheets.

  • Organize and manage both electronic and physical documents, ensuring proper filing and document retrieval.

  • Provide administrative support, including answering calls, preparing documents, and assisting with various office tasks.

  • Collaborate with team members to maintain smooth workflow, and utilize Microsoft Suite (Excel, Word, Outlook) for data analysis, document formatting, and communication.

Marketing Administrative Assistant

HomeVisit | July 2021 - OCtober 2024 | Chantilly, VA

  • Collaborated with Production teams and Realtors to execute successful advertising campaigns.

  • Assumed a key role in preparing meticulous USPS BMEU documentation, ensuring strict compliance with regulations.

  • Coordinated closely with Print Team and Delivery Members, ensuring smooth campaign workflows.

  • Utilize tools such as Google Workspace, Excel, Accuzip, and Home Visit site to proficiently manage databases, spreadsheets, and documents.

  • Oversaw streamlined document processing and submission between HomeVisit and the United States Postal Service, enhancing workflow efficiency.

Administrative Assistant

Top Golf | august 2024 - OCtober 2024 | Huntsville, AL

  • Manage office operations, procedures, and supplies.

  • Handle calls, emails, and correspondence, directing them appropriately.

  • Prepare and edit documents, reports, and presentations; process refund and receipt requests, and verify paperwork.

  • Perform HR duties such as interviews, terminations, and individual paperwork.

Police Dispatcher

Alabama A&M University, may 2024 - august 2024 | Huntsville, AL

  • Efficiently manage emergency and non-emergency calls, dispatching appropriate response units and maintaining clear communication channels.

  • Coordinate with law enforcement personnel, campus security, and emergency services to ensure the safety and security of university students, faculty, and staff.

  • Utilize specialized software and systems to monitor campus security cameras, alarms, and access control systems, promptly responding to any potential security threats or incidents.

Administrative Accountant

Stars and Strikes | February 2024 - April 2024 | Huntsville, AL

  • Utilize ADP software for payroll processing, including data entry, verification, and generating reports.

  • Manage employee records and benefits administration through ADP, ensuring accuracy and confidentiality.

  • Proficiently maintain and analyze Excel spreadsheets for various HR tasks, such as tracking attendance, leave balances, and employee expenses.

  • Department closed due to move to cashless services.

Receptionist

Top Coat Nail Bar | April 2021 - July 2021 | McLean, VA

  • Offered a warm and welcoming reception to arriving customers, setting a positive tone for their experience.

  • Effectively addressed inquiries, feedback, and issues through Social Media and telephone channels, ensuring exceptional customer engagement.

  • Demonstrated strong organizational acumen, adeptly managing client interactions with a professional demeanor.

  • Skillfully orchestrated the allocation of nail technicians, resulting in seamless customer transitions and adherence to precise appointment timelines.

  • Employed strategic delegation strategies to enhance customer satisfaction and drive increased sales, bolstering overall business performance.

Team Manager

Panera Bread | October 2020 - April 2021 | Falls Church, VA

  • ServSafe Manager Certified.

  • Managed entire cafe operations, overseeing openings, midday shifts, and closures.

  • Elevated customer service standards, consistently exceeding patron expectations.

  • Delegated tasks adeptly, optimizing team performance through precise communication.

  • Streamlined workflow processes, enhancing operational efficiency and collaboration.

  • Cultivated a customer-focused environment, contributing to the cafe's exceptional reputation.

Master Swimming Coach

freedom aquatic (gmu) | August 2019 - March 2020 | Manassas, VA

  • Creating unique swimming workouts to efficiently improve the swimming abilities of my swimming students.

Server

Glory Days Grill | August 2018 - October 2020 | Manassas, VA

Server

Oleai Beach Bar and Grill | Summer 2019 | Saipan, MP

Server

Spicy Thai Noodle Place | Summer 2018 | Saipan, MP


Significant Accomplishments:

Historical Technical Advisor

  • Acted as a Historical Technical Advisor on the film set “Raid Pacific” by Luke Schuetzle

Jarae.CO Archival Research

  • Provided subject matter expertise and data analysis in various research and organizational topics that include but not limited to the Battle of Saipan, Japanese Armored Tactics, and Japanese Armored Organization.

  • Research via Japan Center for Asian Historical Records and the National Archives

  • Published Japanese 9th Tank Regiment Research and a source for books regarding the Battle of Saipan and Japanese Machine gun development and use

Historic Restoration and Preservation Division

  • Restoration, preservation, and documenting of World War II era monuments and artifacts from the Pacific War 

  • Researching and respecting local and federal laws around such weapons of war.

Project Mariana

  • A formal database of all known relics, caves, artifacts, and history of Saipan 

  • Reports of relevant history and weapon development history in Saipan

Kuentai/Japan Youth Memorial Association

  • Repatriation of Japanese and American War Remains in the Pacific, along with the report  and documentation of  Unexploded Ordnance and war equipment. 

Swift Harper Archaeological Resource Consulting

  • Repatriation of Japanese and American War Remains in the Pacific, along with the report  and documentation of  Unexploded Ordnance and war equipment.